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Getting Help

Can't find the answer? Here's how to get support.

Before Reaching Out​

Try these first:

  1. Search the docs — Use the search bar at the top
  2. Check the FAQ — Frequently Asked Questions →
  3. Review your flow — Look for red highlighted nodes
  4. Test step by step — Add debug messages to isolate issues

Self-Service Resources​

Documentation​

You're here! Browse the sidebar to find guides on any topic.

Video Tutorials​

Check our YouTube channel for walkthrough videos.

Contact Support​

Email Support​

📧 support@botgami.app

When emailing, please include:

  • Your account email
  • Bot name and ID
  • Screenshots of the issue
  • Steps to reproduce the problem

Response time: Within 24 hours (business days)

Reporting Bugs​

Found a bug? Please report it with:

  1. What happened — Describe the unexpected behavior
  2. What you expected — What should have happened
  3. Steps to reproduce — How can we recreate it
  4. Screenshots — Visual evidence helps!
  5. Browser/device — What are you using

Feature Requests​

Have an idea? We'd love to hear it!

Email us at feedback@botgami.app with:

  • What feature you'd like
  • How it would help you
  • Any examples or mockups

Response Times​

ChannelTypical Response
EmailWithin 24 hours
TelegramSupport Group

Hours: Monday–Friday, 9am–6pm (UTC)

Tips for Faster Help​

Be Specific

"My bot doesn't work" vs "The Send Message node after my Condition isn't triggering when the condition is true"

The second one helps us help you faster!

Include Context

Always share:

  • What you're trying to do
  • What's happening instead
  • Any error messages you see

We're here to help you succeed! 🚀